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Based on the spirit of trust, speed, accuracy, and friendliness, HMC has established a national wide maintenance network with 23 directly operating service centers together with 1,500 outstanding aintenance suppliers in order to provide customers with more convenient services. In addition, HMC provides various services such as special mobile services for the physically challenged, residents of remote areas and drivers of delivery vehicles, free checkup services to vehicles damaged by natural disasters and a 24-Hour Emergency Vehicle Rescue Service etc. Aside from these activities, HMC has developed and supplied advanced computer diagnostic devices through the operation of a High-tech Center for difficult vehicle maintenance issues in order to enforce maintenance technology using a more systematic and scientific approach. In addition, HMC has established a digital maintenance website known as 'Global Service Way ,' which posts various information relating to maintenance techniques, as a commitment to progress together with its suppliers.



HMC operates a 24-Hour Emergency Vehicle Rescue Service, which provides emergency measures to vehicles, for the safety and convenience of customers under difficult situations due to vehicle-related problems. Participation in the Emergency Vehicle Rescue Service not only includes all employees of the HMC customer service department but volunteering local taxi drivers. Aside from the Emergency Vehicle Rescue Service , HMC operates a self-maintenance training program

to promote safe driving practices and to enhance vehicle maintenance skill. Following the completion of the program, drivers learn how to manage their vehicles in emergency situations and how to drive their cars for better fuel economy.



HMC carries out a service quality innovation campaign, the BASIC Movement, to improve customer satisfaction and to heighten work efficiency. The BASIC Movement aims to provide customers with a Beautiful, Attractive and Safe service shop through continuous Innovation and Control. Applying the step by step BASIC movement, HMC achieved overall improvements in service quality and cleanliness at maintenance service centers. Recently, HMC has undertaken the second phase of the service quality innovation campaign, named BEST, with a focus on 4 core objectives: Improvements in Brand, the Environment, Clean Service and Technology.

With the increase in annual global sales, HMC has intensified overseas customer service to enhance customer satisfaction globally. As part of such efforts, HMC has held the Hyundai World Skill Olympic events biannually since 1995, and has operated a domestic training tour program to promote maintenance skills and the overall competence of overseas mechanics.


HMC has held the Hyundai World Skill Olympic every other year since 1995 to enhance the overall ability of overseas mechanics. HMC plans to continue holding the bi-annual Hyundai World Skill Olympic event in order to improve technology by motivating mechanics, technology exchange, and maximizing customer satisfaction by obtaining global competitiveness in the field of customer service.


With the aim of increasing customer satisfaction among the ever increasing Chinese consumers, HMC has commenced 24-Hour Emergency Vehicle Rescue Service in China. The promotion of this service is in active response to the increasing needs and standards of Chinese consumers with respect to vehicle quality and service. BHMC's 24-Hour Emergency Vehicle Rescue Service offers 24 hours a day, 7 days a week assistance anywhere and at anytime. Through the supply of all local dealers with emergency vehicle rescue service at the touch of a fingertip, HMC has now established the foundation for an emergency service system in China.


HMC provides customer pleasure by holding various annual events such as the 'Getz Speed Festival,' the 'Summer Auto Camp,' and the 'HMC Cup Amateur Ski and Board Competition,' etc. The 'Getz Speed Festival' has been held since 2003. As the biggest such event in Korea, which allows participants the opportunity to race, to participate in a racing school, and to test drive new vehicles etc., the Getz Speed Festival continues to contribute to the popularization of domestic motor sports for all ages. Additionally, in line with the release of new vehicles, HMC presents consumers with the opportunity to participate in large scale test driving events. As part of its efforts to promote communication with customers, HMC continues to provide various programs such as support for Internet based vehicle club programs and activities.

Customer information is closely managed and supervised under very strict internal security regulations. HMC's security regulations clearly indicate the persons in charge of customer information security in every department, and restrict the extent of available information according to the objectives of use and the users. In the event an internal employee requires the use of customer information, (s)he is required to fill out an application to receive full authorization from the person-in-charge. Where an outsourcing company requires the use of any customer information, the company is obligated to sign an Individual Information Protection Agreement and is required to have the document notarized. Furthermore, once any tasks are completed, the outsourcing company is required to collect and destroy the information, and to write a Customer Information Destruction Confirmation in order to ensure and prevent any leaking of customer information. In line with this initiative, HMC operates customer information security training more than once per quarter for the customer information managing department and operative system users, and implements the Database Security System (DDS), which is an intensified system protecting individual information on the Internet.